Contact Us
Questions about a Tracedwn hidden bike tracker, an order, or a warranty claim? We're a small team and we answer every email ourselves.
Email support@tracedwn.com and we'll typically reply within one business day, Monday to Friday.
What to include
- Order questions: your order number from your confirmation email
- Setup help: which model you have (Reflector or Cage) and where you're stuck
- Warranty claims: your order or serial number and a short description of the issue
Common questions
Setup, battery life, Apple Find My compatibility, and Android support are covered on our FAQ page. Shipping times are on the Shipping & Delivery page, and our return terms are on the Returns & Warranty page.
Register your product
New Tracedwn owners can activate their 12-month warranty on the warranty registration page.
Where we are
Tracedwn is based in Santa Ana, California, and ships worldwide.